Globus family of brands
Postal address: Avalon House Lower Mortlake Road, Richmond Surrey TW9 2JY
Email address: [email protected]
Telephone number: 0208 315 4500
Tailoring your communications
We always want our communications to be relevant, useful and inspiring, to help you choose your next dream trip.
That’s why we ask you up-front if and how you’d like to receive marketing information from us. We know you don’t like receiving unwanted mail or emails, and we don’t want to send them either.
We will get your consent before we send you direct marketing by email, text message, post or telephone and before we share your Personal Data with any company outside the Globus family of brands for marketing purposes.
We also use the information you have provided and that we collect about you, such as the destinations you prefer to travel to, where you live and your age, to tailor communications we send you. We do this to ensure you always get a great service fully tailored to your preferences.
We do not sell your Personal Data. This includes our partners and vendors. We only retain your information for the specific purpose of performing specific services offered by us. Please check our Website for check-box link “do not sell my Personal Data". You can also email us at: [email protected] You can opt-out from receiving communications from us via any email sent (look for the unsubscribe option).
We require all third parties to respect the security of your Personal Data and to treat it in accordance with the law. We do not allow our third-party service providers to use your Personal Data for their own purposes and only permit them to process your Personal Data for specified purposes and in accordance with our instructions. If you are a California resident and have an established business relationship with us, you can request a notice disclosing the categories of Personal Data we have shared with third parties, if any, for the third parties’ direct marketing purposes, during the preceding calendar year. To request a notice, please submit your request to [email protected]. You may choose to opt-out of the sharing of your Personal Data with third parties for marketing purposes at any time by submitting a request in writing to the contact information at [email protected] . Please note that this opt-out does not prohibit disclosure made for non-marketing purposes.
Making a complaint
You have the right to tell us you don’t want us to share your personal information with anyone - the Right to Restrict Processing under the GDPR. You should be aware that if you ask us to do this, we will not be able to continue with any booking you hold with us, and our standard cancellation terms will apply. You can ask us to restrict processing by emailing us.
To find out more about data protection and your privacy, the Information Commissioner’s website has information on all current data protection laws and your rights. Find out more at ico.org.uk
We’re always happy to answer any questions as well. If you have any concerns or would like questions answered then get in touch.
If you have any questions about the data we hold on your behalf, we will do our best to answer them.
If you have a specific enquiry about the data we hold, or want to see the data we hold, you can also call us on 0208 315 4500, or send a request in writing to:
The Data Protection Team
Cosmos Tours Ltd, Avalon House, Lower Mortlake Road, Richmond, Surrey, TW9 2JY
If you are acting on behalf of another person and want to access their data, or have us answer questions about their data, please call us on 0208 315 4500.